All doors and frames manufactured by DCI Hollow Metal are guaranteed to the original direct customer for a period of one year from date of delivery, to be of good material, workmanship and to be free of defects at the time of shipment that would render them unserviceable or unfit for the ordinary purposes for which each door and frame was manufactured.

DCI Hollow Metal will, at its option, either:

  • Repair any defective door or frame without charge to the customer
  • Replace defective door or frame in the same condition as it was originally sold by DCI Hollow Metal without charge to the customer
  • Refund the purchase price of the defective door or frame

In case of defect reasonably discovered by inspections of each door and frame within 30 days of receipt from DCI Hollow Metal, written notice must be given to DCI Hollow Metal for review before doors are hung and frames installed. Any claim after this time, within the one year stated above, must be sent in writing promptly to DCI Hollow Metal for review. DCI Hollow Metal shall not be liable for doors or frames repaired or replaced without the written consent of DCI Hollow Metal in advance. Unauthorized back charges will not be accepted.

Specifically excluded from this guarantee are doors that are improperly hung or those that do not swing freely due to improper installation of frames and/or hardware.